Refund And Returns Policy

At Sbaya Distributions, customer satisfaction is important to us. This policy outlines the conditions under which products may be returned and refunds may be issued.

1. Returns Eligibility

Products may be returned if:

• They are defective or damaged upon delivery.
• Incorrect products were supplied.
• The product is returned in its original condition and packaging where applicable.

2. Return Period

Customers must notify us of any issue within:

• 7 days of delivery for damaged, defective, or incorrect products.
• Any other return requests will be considered in accordance with the Consumer Protection Act (CPA) of South Africa.

3. Non-Returnable Items

The following may not be eligible for return:

• Products damaged due to misuse or negligence.
• Products altered after delivery.
• Special-order or custom-made items, unless defective.

4. Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and details of the issue.
3. Submit photographs where applicable.
4. Await return instructions from our team.

5. Refunds

Approved refunds will be processed using the original payment method where possible.

Refunds may be issued:

• For defective products.
• When replacement products are unavailable.
• Where required by applicable consumer protection laws.

6. Exchanges

Where possible, defective or incorrectly supplied products may be exchanged for the same or equivalent item.

7. Shipping Costs

• If the return is due to an error by Sbaya Distributions, return shipping costs will be covered by us.
• If the return is due to customer preference and is legally eligible, the customer may be responsible for return shipping costs.

8. Consumer Rights

Nothing in this policy limits any rights available to consumers under the Consumer Protection Act (CPA) of South Africa.

9. Contact Information

For returns, refunds, or exchanges, please contact:

Sbaya Distributions
Email: info@sbayamobile.com
Phone: +27 68 422 2998